Feversham Arms & Verbena Spa Manifesto
Thursday 11th June 2020
We are delighted to be able to open our doors once more and welcome you back to the Feversham Arms Hotel & Verbena Spa. The safety and wellbeing of our guests and colleagues is at the forefront of everything we do and we would like to reassure you that a comprehensive range of risk assessments outlining our procedures in relation to COVID-19 are in place. We will continue to follow and implement future Government and Public Health England (PHE) guidance as and when it happens.
Our housekeeping team have always been thorough, but guests may now notice that this previously discreet service will be very visible throughout the Feversham Arms Hotel & Verbena Spa. This will include:
Enhanced Cleaning and Sanitation
Enhanced cleanliness and sanitation
Extensive and frequent use of hand sanitation and sanitation units around the hotel
Deep and frequent clean and sanitation of guest bedrooms, bar and restaurant and public spaces such as corridors, reception, lounge etc
Frequent checks and audits of cleaning protocols
Frequent cleaning of all surfaces, handrails, lift buttons, desks, telephones etc
Guests will be asked to abide by the social distancing rules in communal areas
Guests Bedroom Hygiene Protocol
To ensure that we successfully manage enhanced cleanliness protocols and social distancing rules we will have fewer rooms available at any given moment. Our enhanced hygiene protocols include:
All linen removed and laundered between guest visits
All in-room facilities will be deep cleaned between guest visits
This single use strategy will extend to publications, leaflets and magazines which will no longer be available in public areas but behind reception and provided on request
We ask that our team and our guests respect the current Government guidelines around social distancing.
Seating areas and workstations will be arranged to respect the current 2-metre social distancing guidance
We have currently suspended our valet parking to protect the safety of our guests and of our team
We will operate a one-way system of lifts going up and stairs coming down and will flex accordingly to facilitate any reduced mobility requirements
Social Distancing in our Bars & Restaurants
Tables will respect social distancing measures of 2 metres between parties
A preferred time slot for dinner may be requested at the point of making a hotel reservation However, breakfast, lunch and dinner times will be confirmed on check-in to ensure times are staggered so that we can accommodate safe seating practice.
Many of our rooms and suites have their own dining area and guests are welcome to enjoy fine dining in the comfort of their own room
Room service is encouraged for guests who would prefer not to use the communal dining area
Under the current Government guidelines 6 is the maximum table size allowed
Weather permitting, we encourage guests to enjoy outdoor dining in our Mediterranean terrace area with a view of the pool
We have suspended the breakfast buffet but the extensive breakfast menu, including our world-famous Yorkshire breakfast, will be available at your table
When dining with us in the Weathervane restaurant and the lounge and terrace areas we have put in place the following procedures;
• We operate on a table service only basis.
• Once you have been seated, our waiting team will come and take your food and beverage order at the same time.
• Your cutlery will arrive at the same time as your food.
• Drinks will be served as normal.
• When you have finished a course, a member of our waiting team will approach your table with a service tray – we ask if you could kindly put your empty plates on the tray.
• The same approach will be adopted when clearing empty glass wear.
• Once you have finished your meal, we will bring over the bill for you to sign or pay accordingly.
• Please note we adopt a zero cash policy.
The Verbena Spa and outdoor pool is currently closed, but we will continue to update our protocols as new information becomes available.
Our team has undertaken robust training around the new health and hygiene protocols prior to reopening
Our team will have their temperatures checked on arrival before their shift
Additional hand washing procedures and audits have been introduced for our team
We have implemented staggered arrival and departure times for our admin team
PPE will be provided for our team members where appropriate such as face coverings, disposable gloves, and gowns if required
Keeping up to date
This manifesto is not exhaustive, and we will continue to update this document as new guidelines are released. We look forward to welcoming you at the Feversham with the above in place to ensure the safety of both our guests and team members.
Updated: 6th July 2020