Part Time Porter
Are you looking to join 2 award winning hotels in a beautiful location of North Yorkshire, who thrive on delivering the best customer service experience to all its guests on every occasion? Then look no further than The Black Swan or The Feversham Arms hotels in Helmsley.
You will receive a comprehensive training package with on line training tools to help you achieve the standards expected in these luxurious hotels.
We provide every colleague with excellent staff benefits of 50% off all food, beverage, spa treatments and retail goods, excellent family stay and dine packages, Free food whilst on duty, a share in the Gratuities every quarter and a share in the service charge (qualifying period applies) which are all great ways to boost your pay packet. We offer live in accommodation should you need it and will provide you with full uniform. Both hotels are part of Pride of Britain where you can enjoy discount stays in 21 hotels across the country. If this is something you would like to be part of we would love to hear from you.
We are looking for an experienced Reception Manager to join our growing team.
The highest standards of presentation and customer service are expected, to ensure that all guests receive a warm and welcoming atmosphere with the key aim of retaining and attracting new customers.
To provide support and training to the Reception team to deal with all complaints and queries efficiently.
Overseeing the day to day running of Reception and ensure it is staffed accordingly through a rota system between the hours of 7am- 11pm, 7 days a week.
Fulfilling all reasonable requests from guests to ensure their comfort, satisfaction and safety.
Working in conjunction with the sister hotel to ensure both hotels run efficiently.
Ensure payroll for Reception is in line with budget
Provide reports as required for Management