AboutUs-Careers

Hotel Receptionist

Are you looking to join 2 award winning hotels in a beautiful location of North Yorkshire, who thrive on delivering the best customer service experience to all its guests on every occasion? Then look no further than The Black Swan or The Feversham Arms hotels in Helmsley.

You will receive a comprehensive training package with on line training tools to help you achieve the standards expected in these luxurious hotels.

We provide every colleague with excellent staff benefits of 50% off all food, beverage, spa treatments and retail goods, excellent family stay and dine packages, Free food whilst on duty, a share in the Gratuities every quarter and a share in the service charge (qualifying period applies) which are all great ways to boost your pay packet. We offer live in accommodation should you need it and will provide you with full uniform. Both hotels are part of Pride of Britain where you can enjoy discount stays in 21 hotels across the country. If this is something you would like to be part of we would love to hear from you.

We are looking for a Hotel Receptionist

We are looking for an enthusiastic, outgoing, individual who will deliver excellent customer service to our guests on every occasion

Main Responsibilities

Deliver excellent customer service, at all times.

Go that extra mile on all occasions for our guests.

Assist in keeping the hotel reception area clean and tidy, at all times.

Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.

Administer all reservations, cancellations and no-shows, in line with company policy.

Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities.

Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety

Provide reports, as required, for housekeepers and management

Personal Qualities:

Good Communication skills.

Professional at all time

Good Listening skills

Keen to learn