Book with confidence
Our promise to you
We’ve been thinking a lot about the hotel re-opening from 4th July and recognise that for the Summer at least, things will be a little different. Our focus is on providing the same exceptional Feversham experience and service that guests received before lockdown. But we understand that circumstances have changed and so we are launching our promise to you; 'book with confidence.'
Any new reservations booked to stay between July and September will now be eligible for our flexible terms and conditions. Card details are used to secure the booking but you will not be charged until 5 days prior to arrival. Your card will automatically be charged 5 days prior to arrival at which point the stay is non-refundable. This allows you to access the lower prices of the advanced purchase rates whilst benefiting from the flexibility.
These terms are only available when booking directly with the hotel on our standard bed and breakfast and dinner, bed and breakfast rates. Payment card details will be required to secure a booking. You may cancel or amend a reservation up to 5 days prior to arrival free of charge. Your card will be charged the full amount of your stay (including any extras) 5 days prior to your arrival date.
If you choose to cancel or change a reservation within 5 days of arrival, the full cost of the stay will be incurred. Please note that our rates change daily, and as such any changes to your booking will reflect this.
Packages and Experiences
All of our packages now only require a non-refundable deposit of £150 per room per stay rather than a full pre-payment. This is applicable on all future bookings for package stays booked directly with us. These packages are non-transferable but we will always endeavour to be as flexible as possible.
Please contact the team directly if you have any questions regarding these policies.
Kids stay free in July!
If you’re thinking of a break away as a family, we’d like to offer you a little perk to ease the burden. No hidden charges; your children’s overnight accommodation and breakfast the following morning is on us!* As a little treat for the adults, quote ‘book with confidence’ at the time of making your reservation and we’ll include a glass of fizz each.