Join The Feversham Arms team


Reservations Coordinator

This role is perfect for someone who wants to join a luxury hotel and be a key component in the sales department. You will be a customer focused individual committed to offering the highest standards of service at all times.

Specific job responsibilities;

· Take reservations over the phone and online to AA four red star standards.

· Handling enquiries and reservations for the hotel, spa and food and beverage operations.

- Opportunity to work on reception - managing guest check-ins and customer journey.

· Completing shift procedures in a timely manner.

· Working towards sales targets outlined by the Business Development Manager.

· Contributing to the sales office team and building relationships with colleagues throughout the hotel.

· Offering the highest standards of customer service to guests at all points of interaction.
· Being an ambassador for the hotel in everything you do.

· Maintaining a good knowledge of competitors, local information and attractions.

· Adhering to hotel Health & Safety at all times.


Job Type: Full time or Part Time

Salary: £8.91 per hour


Spa Therapist

We are looking for talented and passionate therapists to join our growing team.

The ideal candidate will need to have experience working in the health and beauty industry and hold a minimum of Level 3 qualification. The highest standard of presentation and customer service are expected, ensuring that all guests are warmly and positively welcomed and that everything is done to nurture their relaxation, comfort and enjoyment in the spa, leaving a lasting positive impression.

Job Type: Full time.

Salary: £9.00-£12.00 per hour.


F&B Team Member

We are seeking passionate individuals to be the face of our business. A positive, professional and attentive nature is essential. Salary offered will depend on experience. Range from £6.56ph to £9.40ph.

We are aiming to deliver the best experiences to our guests. Treating each and every guest like a member of our extended family and delivering exceptional service 'from the heart'.

Job Types: Full-time and Part-time roles available

Salary: £6.56-£9.40 per hour


Hotel Receptionist

We are looking for a customer focused individual to offer a professional service to all guests, handle guest queries in a professional manner, to be knowledgeable about all aspects of the hotel’s services and the local area. To professionally handle reservation enquiries for the hotel, restaurant and spa. Working hours vary from 7am until 9pm.

Job Types: Full-time, Permanent

Salary: £8.36-£8.91 per hour


If you are interested in working with us and believe you have the qualities and skills to support the continued growth of Feversham Arms Hotel and Verbena Spa then please get in touch with us.


Benefits package:
Full in house and product house training
Staff reward and recognition schemes
Friends and Family rates for staying at the hotel
Excellent staff benefits of 50% off all food, beverage, spa treatments and retail goods
Part of Pride of Britain Hotel Collection where you can enjoy discount stays in all fellow member hotels across the country

Contact for more information.