Privacy Policy for the Feversham Arms Hotel & Verbena Spa

The Feversham Arms’ privacy policy, below, explains how we use any personal information we collect about you when you use this website. For the purposes of the General Data Protection Regulations, the data controller is The Feversham Arms & Verbena Spa, Helmsley, North Yorkshire YO62 5AG.

· What information do we collect about you?
· How will we use the information we collect about you?
· Marketing
· Access to your information and correction
· Other websites
· Changes to our privacy policy
· How to contact us

What information do we collect about you?
We collect information about you when you register with us or book a room, a spa treatment or other services with us. Each time you access our website, certain technical information including your computer’s browser type and operating system and the domain name of your Internet Service Provider may be collected and used for the technical provision of website services and statistical analysis. Such information is not personally identifiable. However additional personally identifiable website usage information is collected using cookies for which we have a separate cookie policy.

How will we use the information we collect about you?
We collect information about you to process your booking, manage your account and, if you agree, to email you about our news, and offers and services we think may be of interest to you.
The Feversham Arms & Verbena Spa will not share your information with other companies for marketing purposes. Personal information provided by you when making a reservation on our website is shared only with our reservations system provider, Guestline, to facilitate the process.

We would like to send you information about our products and services, as well as news and events taking place in North Yorkshire which may be of interest to you. If you have consented to receive marketing information, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. All of our e-newsletters contain an unsubscribe link at the bottom of the newsletter. We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing. We use a third-party provider to fulfil our e-newsletter. This company is called Forth, information regarding their Privacy Policy can be found at

If you no longer wish to be contacted for marketing purposes please email marking your email “Unsubscribe”.

Access to your information and correction
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at or write to us at the address below.

Other websites
Our website contains links to other websites, we do not endorse or accept any responsibility or liability for other websites. This privacy policy only applies to our website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 14th May 2018.

How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you by email to  or you can write to us at: 
The Feversham Arms Hotel & Verbena Spa, Helmsley, North Yorkshire YO62 5AG